{"id":6066,"date":"2023-06-28T18:20:07","date_gmt":"2023-06-28T18:20:07","guid":{"rendered":"https:\/\/goquitohotel.com\/?page_id=6066"},"modified":"2026-04-02T21:58:33","modified_gmt":"2026-04-02T21:58:33","slug":"hotel-policies","status":"publish","type":"page","link":"https:\/\/goquitohotel.com\/en\/hotel-policies\/","title":{"rendered":"Hotel Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6066\" class=\"elementor elementor-6066\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb5256a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"bb5256a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dec0541\" data-id=\"dec0541\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80e1cce banner-pages elementor-widget elementor-widget-kinsley-intro\" data-id=\"80e1cce\" data-element_type=\"widget\" data-widget_type=\"kinsley-intro.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    <!-- banner -->\n    <section class=\"knsl-banner-simple knsl-transition-bottom knsl-banner-white\">\n      \n      <div class=\"container\">\n        <div class=\"row\">\n          <div class=\"col-lg-12\">\n\n            <div class=\"knsl-center knsl-title-frame\">\n                            <h1 class=\"knsl-title--h knsl-mb-20 knsl-h1-inner\">\n                <span >\n                    Hotel Policies                <\/span>\n              <\/h1>\n                            \n              \n            <\/div>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    <!-- banner end -->\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-63d57f4c e-flex e-con-boxed e-con e-parent\" data-id=\"63d57f4c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32a55e7c elementor-widget elementor-widget-spacer\" data-id=\"32a55e7c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6845601f e-flex e-con-boxed e-con e-parent\" data-id=\"6845601f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23da9388 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"23da9388\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"601527176\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-6015271761\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-6015271761\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tData Processing Policy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-6015271762\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-6015271762\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tLodging Policy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-6015271763\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-6015271763\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCancellation Policies\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-6015271761\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-6015271761\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-f1df5e9 e-flex e-con-boxed e-con e-child\" data-id=\"f1df5e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc8cd6b e-con-full e-flex e-con e-child\" data-id=\"bc8cd6b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bb8721 elementor-widget elementor-widget-spacer\" data-id=\"9bb8721\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4b01c elementor-widget elementor-widget-heading\" data-id=\"cf4b01c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learn about our Data Processing Policy.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e7bc95 elementor-widget elementor-widget-text-editor\" data-id=\"7e7bc95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"534\">The Policy grants the data subject the rights to which they are entitled and sets out the controls that ensure the privacy of their information as its owner. It informs them of the processing activities to which their data will be subject and describes its lifecycle (collection, retention, circulation, use and\/or exploitation, and final disposal). It also enables them to identify the communication channels with the responsible entity to manage requests related to their information, as well as to submit complaints if necessary.<\/p><p data-start=\"536\" data-end=\"603\" data-is-last-node=\"\" data-is-only-node=\"\">The entity adopts this Policy as a commitment to the data subjects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-490aa87 elementor-widget elementor-widget-button\" data-id=\"490aa87\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/drive.google.com\/file\/d\/1bbxfl0PTvNT_LLRrasBKtfxV48x52tR_\/view?usp=sharing\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View the Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-6015271762\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-6015271762\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-39fb5fd3 e-con-full e-flex e-con e-child\" data-id=\"39fb5fd3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-20a44c52 e-flex e-con-boxed e-con e-child\" data-id=\"20a44c52\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5733b91 elementor-widget elementor-widget-spacer\" data-id=\"5733b91\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c12888 elementor-widget elementor-widget-heading\" data-id=\"24c12888\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GO Quito Hotel Accommodation Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30634baf elementor-widget elementor-widget-text-editor\" data-id=\"30634baf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Check-in:<\/b><span style=\"font-weight: 400;\"> 3:00 PM.<\/span><\/p><p><b>Check-out:<\/b><span style=\"font-weight: 400;\"> By 12:00 PM.<\/span><\/p><p><b>Early check-in:\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Up to 2 hours early: <\/span><b>Free<\/b><span style=\"font-weight: 400;\">, subject to availability.<\/span><\/p><p><span style=\"font-weight: 400;\">More than 2 hours early: <\/span><b>50% of the room rate<\/b><span style=\"font-weight: 400;\">, subject to availability.<\/span><\/p><p><b>Late Check-out: <\/b><b><\/b><\/p><p><span style=\"font-weight: 400;\">Until 6:00 PM: 50% of the room rate, subject to availability.<\/span><\/p><p><span style=\"font-weight: 400;\">After 6:00 PM: 100% of the room rate, subject to availability.<\/span><\/p><h4><strong><b>TERMS AND CONDITIONS:<\/b><\/strong><\/h4><p><b>Rates<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All rates are quoted in USD, net, and non-commissionable.\u00a0<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rates are subject to availability and may change without notice until the booking is confirmed or payment is received.<\/span><\/li><\/ul><\/li><\/ul><p><b>Taxes and charges:<\/b><\/p><p><b>15% VAT:<\/b><span style=\"font-weight: 400;\"> Exempt for foreign guests if the invoice is issued in their name. Local residents and companies (both local and foreign) must pay this tax.<\/span><\/p><p><b>10% Service Charge<\/b><\/p><p><b>Municipal Tax:<\/b><span style=\"font-weight: 400;\"> $2.75 per room, per night<\/span><\/p><p><b>Additional guests:<\/b><\/p><p><span style=\"font-weight: 400;\">A third adult (over 12 years old) incurs a <\/span><b>$30 charge<\/b><span style=\"font-weight: 400;\"> plus applicable taxes.<\/span><\/p><p><b>Children and extra bed policy:<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One child under 12 years old stays <\/span><b>free<\/b><span style=\"font-weight: 400;\"> when sharing a room with parents (maximum of one child per room).<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extra beds (rollaway) are available for <\/span><b>$50 per night<\/b><span style=\"font-weight: 400;\">, plus taxes, and subject to availability.<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><b>Included and optional services:<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><b>Complimentary:<\/b><span style=\"font-weight: 400;\"> Gym, pool, sauna, jacuzzi, and common areas.<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><b>Additional fees apply:<\/b><span style=\"font-weight: 400;\"> Spa services, laundry, and private airport transportation.<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><b>Payment policies:<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A valid credit card is required to secure all reservations.<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No-shows will incur a charge equivalent to one night&#8217;s stay.<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">During high-occupancy periods, <\/span><b>full payment<\/b><span style=\"font-weight: 400;\"> may be required in advance.<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><b>Payment methods:<\/b><\/p><p><span style=\"font-weight: 400;\">Payments can be made via <\/span><b>bank transfer, credit card, or company guarantee letter<\/b><span style=\"font-weight: 400;\"> (subject to credit approval)<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><p><b>Group booking conditions<\/b><\/p><p><span style=\"font-weight: 400;\">A final guest list must be provided <\/span><b>2 weeks before check-in<\/b><span style=\"font-weight: 400;\"> and include:<\/span><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full names<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passport numbers<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nationalities<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dates of birth<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Room assignments<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact information<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Special requests<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><span style=\"font-weight: 400;\">Reservation changes must be requested in writing at least <\/span><b>7 days before check-in.<\/b><span style=\"font-weight: 400;\"> Charges may apply.<\/span><\/p><p><span style=\"font-weight: 400;\">By confirming your reservation, you agree to Go Quito Hotel&#8217;s terms and conditions. Please note that these conditions may change. For the latest version, visit our website www.goquitohotel.com<\/span><\/p><p><span style=\"font-weight: 400;\">For further information or assistance, please get in touch with us.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-6015271763\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-6015271763\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-cb8dbb2 e-flex e-con-boxed e-con e-child\" data-id=\"cb8dbb2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2539ff6 e-con-full e-flex e-con e-child\" data-id=\"2539ff6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8200f3c elementor-widget elementor-widget-spacer\" data-id=\"8200f3c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41a077 elementor-widget elementor-widget-heading\" data-id=\"a41a077\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GO Quito Hotel Cancellation Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb276b5 elementor-widget elementor-widget-text-editor\" data-id=\"eb276b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"27\" data-end=\"224\"><strong data-start=\"27\" data-end=\"40\">OBJECTIVE<\/strong><br data-start=\"40\" data-end=\"43\" \/>To establish clear guidelines for managing returns, refunds, and charge adjustments, ensuring internal control, document traceability, and timely customer service at GO Quito Hotel.<\/p>\n<br>\n<h4 data-section-id=\"1id887m\" data-start=\"231\" data-end=\"270\"><span role=\"text\">CASES WHERE REFUNDS DO APPLY<\/span><\/h4>\n<br>\n<p data-start=\"272\" data-end=\"317\"><span role=\"text\"><strong data-start=\"277\" data-end=\"317\">1. Incorrect Charge \/ Payment Error<\/strong><\/span><\/p>\n<ul data-start=\"318\" data-end=\"494\">\n \t<li style=\"list-style-type: disc;\" data-section-id=\"uc34vg\" data-start=\"318\" data-end=\"371\">Duplicate charge (double debit or double billing)<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"yb99vh\" data-start=\"372\" data-end=\"392\">Incorrect amount<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"zaihli\" data-start=\"393\" data-end=\"419\">Incorrect rate applied<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"j392a1\" data-start=\"420\" data-end=\"456\">Charge applied to the wrong room<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1yp5gai\" data-start=\"457\" data-end=\"494\">POS\/Front Desk registration error<\/li>\n<\/ul>\n<br>\n<p data-start=\"496\" data-end=\"673\"><strong data-start=\"496\" data-end=\"510\">Condition:<\/strong> There must be evidence of the error (voucher, folio, cashier report, audit). The employee will assume 10% of the refund value, and additional sanctions may apply.<\/p>\n<p data-start=\"675\" data-end=\"807\"><strong data-start=\"675\" data-end=\"702\">Maximum request period:<\/strong> 5 calendar days from the payment date or check-out date. This period ends upon submission to Treasury.<\/p>\n<p data-start=\"809\" data-end=\"911\"><strong data-start=\"809\" data-end=\"835\">Maximum refund period:<\/strong> Treasury will process the refund within 5 days after receiving the request.<\/p>\n<br>\n<p data-start=\"918\" data-end=\"964\"><span role=\"text\"><strong data-start=\"923\" data-end=\"964\">2. Unrecognized Charges by the Guest<\/strong><\/span><\/p>\n<p data-start=\"965\" data-end=\"1014\">Includes charges registered in all hotel outlets.<\/p>\n<p data-start=\"1016\" data-end=\"1150\"><strong data-start=\"1016\" data-end=\"1030\">Condition:<\/strong> Applies only when the hotel does not have valid evidence of the charge (signature, voucher, order slip, system record).<\/p>\n<p data-start=\"1152\" data-end=\"1282\"><strong data-start=\"1152\" data-end=\"1179\">Maximum request period:<\/strong> 5 calendar days from the payment date or check-out date. This period ends upon submission to Treasury.<\/p>\n<br>\n<p data-start=\"1289\" data-end=\"1330\"><span role=\"text\"><strong data-start=\"1294\" data-end=\"1330\">3. Unused Reservation (No Show)<\/strong><\/span><\/p>\n<p data-start=\"1331\" data-end=\"1371\"><strong data-start=\"1331\" data-end=\"1346\">Exceptions:<\/strong> Refunds apply only when:<\/p>\n\n<ul data-start=\"1372\" data-end=\"1615\">\n \t<li style=\"list-style-type: disc;\" data-section-id=\"13in6vg\" data-start=\"1372\" data-end=\"1418\">There is a registration error by the hotel.<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"jx5mtr\" data-start=\"1419\" data-end=\"1570\">The flexible rate is refundable up to 48 hours before arrival; the employee will assume 10% of the refund value, and additional sanctions may apply.<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1nquao2\" data-start=\"1571\" data-end=\"1615\">Verifiable force majeure (documented case).<\/li>\n<\/ul>\n<br>\n<p data-start=\"1617\" data-end=\"1677\"><strong data-start=\"1617\" data-end=\"1644\">Maximum request period:<\/strong> 24 hours after the arrival date.<\/p>\n<p data-start=\"1679\" data-end=\"1740\"><strong data-start=\"1679\" data-end=\"1704\">Refund does not apply<\/strong> when the reservation is guaranteed.<\/p>\n<br>\n<h4 data-section-id=\"zyf81y\" data-start=\"1747\" data-end=\"1790\"><span role=\"text\">CASES WHERE REFUNDS DO NOT APPLY<\/span><\/h4>\n<ul data-start=\"1791\" data-end=\"2040\">\n<br>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"25h1cs\" data-start=\"1791\" data-end=\"1830\">Non-refundable or promotional rates<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"175t3yz\" data-start=\"1831\" data-end=\"1915\">Claims submitted after the established deadline without documented justification<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1trdjx6\" data-start=\"1916\" data-end=\"1976\">Claims without support when the hotel has valid evidence<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"zx9dn\" data-start=\"1977\" data-end=\"2040\">Late cancellations according to accepted booking conditions<\/li>\n<\/ul>\n<br>\n<h4 data-section-id=\"23ej7t\" data-start=\"2047\" data-end=\"2088\"><span role=\"text\">REFUND METHOD (PAYMENT METHOD)<\/span><\/h4>\n<br>\n<p data-start=\"2089\" data-end=\"2164\">Refunds will be processed using the original payment method, as applicable:<\/p>\n<ul data-start=\"2165\" data-end=\"2313\">\n \t<li data-section-id=\"hpgsbz\" data-start=\"2165\" data-end=\"2217\"><strong data-start=\"2167\" data-end=\"2176\">Card:<\/strong> POS reversal \/ refund to the same card<\/li>\n \t<li data-section-id=\"13i4ibt\" data-start=\"2218\" data-end=\"2313\"><strong data-start=\"2220\" data-end=\"2238\">Bank transfer:<\/strong> Refund to the same originating account (bank certificate must be attached)<\/li>\n<\/ul>\n<br>\n<h4 data-section-id=\"1xesc21\" data-start=\"2320\" data-end=\"2340\"><span role=\"text\">APPROVALS<\/span><\/h4>\n<br>\n<p data-start=\"2341\" data-end=\"2382\">General Management + Comptroller\u2019s Office<\/p>\n<br>\n<h4 data-section-id=\"1efp1u3\" data-start=\"2389\" data-end=\"2418\"><span role=\"text\">REQUIRED DOCUMENTS<\/span><\/h4>\n<br>\n<p data-start=\"2419\" data-end=\"2444\">All refunds must include:<\/p>\n<ul data-start=\"2445\" data-end=\"2593\">\n \t<li style=\"list-style-type: disc;\" data-section-id=\"7pzz6y\" data-start=\"2445\" data-end=\"2486\">Copy of invoice \/ folio \/ POS voucher<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1gwb6fk\" data-start=\"2487\" data-end=\"2567\">Customer request letter (email or internal format) with complete information<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1dniukz\" data-start=\"2568\" data-end=\"2593\">Evidence of the error<\/li>\n<\/ul>\n<br>\n<p data-start=\"2595\" data-end=\"2698\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"2595\" data-end=\"2604\">Note:<\/strong> No refund will be processed without validation from Night Audit and the Comptroller\u2019s Office.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2731499 elementor-widget elementor-widget-spacer\" data-id=\"2731499\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hotel Policies Data Processing Policy Lodging Policy Cancellation Policies Learn about our Data Processing Policy. The Policy grants the data&#8230; <span class=\"knsl-el-more\"><a href=\"https:\/\/goquitohotel.com\/en\/hotel-policies\/\" class=\"knsl-btn\">Read more<span class=\"screen-reader-text\">Read more&nbsp;Hotel Policies<\/span><\/a><\/span><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-6066","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GO Quito Hotel Policies | Terms &amp; conditions for your stay<\/title>\n<meta name=\"description\" content=\"Read our hotel policies. 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