{"id":6066,"date":"2023-06-28T18:20:07","date_gmt":"2023-06-28T18:20:07","guid":{"rendered":"https:\/\/goquitohotel.com\/?page_id=6066"},"modified":"2026-04-02T21:58:33","modified_gmt":"2026-04-02T21:58:33","slug":"hotel-policies","status":"publish","type":"page","link":"https:\/\/goquitohotel.com\/es\/politicas-hotel\/","title":{"rendered":"Pol\u00edticas del Hotel"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6066\" class=\"elementor elementor-6066\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb5256a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"bb5256a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dec0541\" data-id=\"dec0541\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80e1cce banner-pages elementor-widget elementor-widget-kinsley-intro\" data-id=\"80e1cce\" data-element_type=\"widget\" data-widget_type=\"kinsley-intro.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    <!-- banner -->\n    <section class=\"knsl-banner-simple knsl-transition-bottom knsl-banner-white\">\n      \n      <div class=\"container\">\n        <div class=\"row\">\n          <div class=\"col-lg-12\">\n\n            <div class=\"knsl-center knsl-title-frame\">\n                            <h1 class=\"knsl-title--h knsl-mb-20 knsl-h1-inner\">\n                <span >\n                    Pol\u00edticas del Hotel                <\/span>\n              <\/h1>\n                            \n              \n            <\/div>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    <!-- banner end -->\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-63d57f4c e-flex e-con-boxed e-con e-parent\" data-id=\"63d57f4c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32a55e7c elementor-widget elementor-widget-spacer\" data-id=\"32a55e7c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6845601f e-flex e-con-boxed e-con e-parent\" data-id=\"6845601f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23da9388 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"23da9388\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"601527176\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-6015271761\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-6015271761\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPol\u00edtica de tratamiento de datos\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-6015271762\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-6015271762\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPol\u00edtica de alojamiento\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-6015271763\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-6015271763\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPol\u00edticas de cancelaci\u00f3n\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-6015271761\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-6015271761\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-f1df5e9 e-flex e-con-boxed e-con e-child\" data-id=\"f1df5e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc8cd6b e-con-full e-flex e-con e-child\" data-id=\"bc8cd6b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bb8721 elementor-widget elementor-widget-spacer\" data-id=\"9bb8721\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4b01c elementor-widget elementor-widget-heading\" data-id=\"cf4b01c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conozca nuestra Pol\u00edtica de Tratamiento de Datos.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e7bc95 elementor-widget elementor-widget-text-editor\" data-id=\"7e7bc95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"534\">La Pol\u00edtica brinda al titular de los datos personales los derechos que le asisten y enuncia los controles que garantizan la privacidad de su informaci\u00f3n como titular de la misma; le informa los tratamientos a los que ser\u00e1n sometidos sus datos, describe su ciclo de vida (colecta, conservaci\u00f3n, circulaci\u00f3n, uso y\/o explotaci\u00f3n y disposici\u00f3n final); igualmente, le permite conocer los canales de comunicaci\u00f3n con la entidad responsable para gestionar las solicitudes relacionadas con su informaci\u00f3n, as\u00ed como para la presentaci\u00f3n de quejas en caso de requerirse.<\/p><p data-start=\"536\" data-end=\"603\" data-is-last-node=\"\" data-is-only-node=\"\">La entidad asume esta Pol\u00edtica como un compromiso ante los titulares de la informaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-490aa87 elementor-widget elementor-widget-button\" data-id=\"490aa87\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/drive.google.com\/file\/d\/1bbxfl0PTvNT_LLRrasBKtfxV48x52tR_\/view?usp=sharing\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver la pol\u00edtica<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-6015271762\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-6015271762\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-39fb5fd3 e-con-full e-flex e-con e-child\" data-id=\"39fb5fd3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-20a44c52 e-flex e-con-boxed e-con e-child\" data-id=\"20a44c52\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5733b91 elementor-widget elementor-widget-spacer\" data-id=\"5733b91\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c12888 elementor-widget elementor-widget-heading\" data-id=\"24c12888\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de alojamiento de GO Quito Hotel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30634baf elementor-widget elementor-widget-text-editor\" data-id=\"30634baf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Check-in:<\/b><span style=\"font-weight: 400;\"> A partir de las 15h00.<\/span><\/p><p><b>Check-out:<\/b><span style=\"font-weight: 400;\"> Hasta las 12h00.<\/span><\/p><p><b>Ingreso anticipado (early check-in):\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Hasta 2 horas antes del horario de check-in: <\/span><b>Sin costo<\/b><span style=\"font-weight: 400;\">, sujeto a disponibilidad.<\/span><\/p><p><span style=\"font-weight: 400;\">M\u00e1s de 2 horas antes: <\/span><b>Se aplicar\u00e1 un cargo del 50% de la tarifa de la habitaci\u00f3n<\/b><span style=\"font-weight: 400;\">, sujeto a disponibilidad.<\/span><\/p><p><b>Salida tard\u00eda (late check-out): <\/b><b><\/b><\/p><p><span style=\"font-weight: 400;\">Hasta las 18h00: 50% de la tarifa de la habitaci\u00f3n, sujeto a disponibilidad.<\/span><\/p><p><span style=\"font-weight: 400;\">Despu\u00e9s de las 18h00: 100% de la tarifa de la habitaci\u00f3n, sujeto a disponibilidad.<\/span><\/p><h4><strong><b>T\u00e9rminos y condiciones<\/b><\/strong><\/h4><p><b>Tarifas<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Todas las tarifas est\u00e1n cotizadas en USD, son netas y no comisionables.\u00a0<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Las tarifas est\u00e1n sujetas a disponibilidad y pueden cambiar sin previo aviso hasta que la reserva sea confirmada o el pago procesado.<\/span><\/li><\/ul><\/li><\/ul><p><b>Impuestos y cargos adicionales<\/b><\/p><p><b>IVA (15%):<\/b><span style=\"font-weight: 400;\"> Exento para hu\u00e9spedes extranjeros cuando la factura se emite a su nombre. El IVA aplica a residentes locales y empresas (locales o extranjeras).<\/span><\/p><p><b>Cargo por servicio: 10%<\/b><\/p><p><b>Impuesto municipal:<\/b><span style=\"font-weight: 400;\"> $2.75 por habitaci\u00f3n, por noche.<\/span><\/p><p><b>Hu\u00e9spedes adicionales:<\/b><\/p><p><span style=\"font-weight: 400;\">Un tercer adulto (mayor de 12 a\u00f1os) <\/span><b>tendr\u00e1 un cargo adicional de $30<\/b><span style=\"font-weight: 400;\"> m\u00e1s impuestos.<\/span><\/p><p><b>Pol\u00edtica de ocupaci\u00f3n:<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Un ni\u00f1o menor de 12 a\u00f1os puede alojarse <\/span><b>sin costo<\/b><span style=\"font-weight: 400;\"> sin costo compartiendo habitaci\u00f3n con sus padres (m\u00e1ximo un ni\u00f1o por habitaci\u00f3n).<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Las camas adicionales tienen un costo de <\/span><b>$50 por noche<\/b><span style=\"font-weight: 400;\">, m\u00e1s impuestos, y est\u00e1n sujetas a disponibilidad.<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><b>Servicios<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><b>Incluidos:<\/b><span style=\"font-weight: 400;\"> Acceso gratuito al gimnasio, piscina, sauna, jacuzzi y \u00e1reas comunes.<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><b>Con costo adicional:<\/b><span style=\"font-weight: 400;\"> Servicios de spa, lavander\u00eda y transporte privado al aeropuerto.<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><b>Pol\u00edticas de pago<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Se requiere una tarjeta de cr\u00e9dito v\u00e1lida para garantizar la reserva.<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Las reservas no presentadas (\"no-show\") tendr\u00e1n un cargo equivalente a una noche de estad\u00eda.<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Durante per\u00edodos de alta ocupaci\u00f3n, <\/span><b>podr\u00eda requerirse el pago total<\/b><span style=\"font-weight: 400;\"> por adelantado.<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><b>Formas de pago<\/b><\/p><p><span style=\"font-weight: 400;\">Se aceptan pagos mediante <\/span><b>transferencia bancaria, tarjeta de cr\u00e9dito o carta de garant\u00eda empresarial<\/b><span style=\"font-weight: 400;\"> (subject to credit approval)<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><p><b>Condiciones para reservas grupales<\/b><\/p><p><span style=\"font-weight: 400;\">Se debe enviar una lista final de hu\u00e9spedes <\/span><b>al menos 2 semanas antes del check-in,<\/b><span style=\"font-weight: 400;\"> incluyendo:<\/span><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nombres completos<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">N\u00fameros de pasaporte<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nacionalidades<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fechas de nacimiento<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Asignaci\u00f3n de habitaciones<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Informaci\u00f3n de contacto<\/span><\/li><li style=\"list-style-type: disc;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Solicitudes especiales<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><span style=\"font-weight: 400;\">Los cambios en las reservas grupales deber\u00e1n solicitarse por escrito al menos <\/span><b>7 d\u00edas antes del check-in.<\/b><span style=\"font-weight: 400;\"> Pueden aplicarse cargos adicionales.<\/span><\/p><p><span style=\"font-weight: 400;\">Al confirmar su reserva, usted acepta los t\u00e9rminos y condiciones establecidos por Go Quito Hotel. Tenga en cuenta que estas condiciones pueden estar sujetas a cambios. Consulte la versi\u00f3n m\u00e1s reciente en nuestro sitio web: www.goquitohotel.com.<\/span><\/p><p><span style=\"font-weight: 400;\">Para m\u00e1s informaci\u00f3n o asistencia, no dude en contactarnos.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-6015271763\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-6015271763\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\"elementor-element elementor-element-cb8dbb2 e-flex e-con-boxed e-con e-child\" data-id=\"cb8dbb2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2539ff6 e-con-full e-flex e-con e-child\" data-id=\"2539ff6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8200f3c elementor-widget elementor-widget-spacer\" data-id=\"8200f3c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41a077 elementor-widget elementor-widget-heading\" data-id=\"a41a077\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de cancelaci\u00f3n GO Quito Hotel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb276b5 elementor-widget elementor-widget-text-editor\" data-id=\"eb276b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"27\" data-end=\"224\"><strong data-start=\"27\" data-end=\"40\">OBJETIVO<\/strong><br data-start=\"40\" data-end=\"43\" \/>Establecer lineamientos claros para la gesti\u00f3n de devoluciones, reembolsos y ajustes de cargos, garantizando el control interno, la trazabilidad documental y la atenci\u00f3n oportuna al cliente en Go Quito Hotel.<\/p>\n<br>\n<h4 data-section-id=\"1id887m\" data-start=\"231\" data-end=\"270\"><span role=\"text\">CASOS EN LOS QUE S\u00cd PROCEDE DEVOLUCI\u00d3N<\/span><\/h4>\n<br>\n<p data-start=\"272\" data-end=\"317\"><span role=\"text\"><strong data-start=\"277\" data-end=\"317\">1. Cobro mal realizado \/ Error de pago<\/strong><\/span><\/p>\n<ul data-start=\"318\" data-end=\"494\">\n \t<li style=\"list-style-type: disc;\" data-section-id=\"uc34vg\" data-start=\"318\" data-end=\"371\">Cobro duplicado (doble d\u00e9bito o doble cobro)<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"yb99vh\" data-start=\"372\" data-end=\"392\">Monto incorrecto<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"zaihli\" data-start=\"393\" data-end=\"419\">Tarifa aplicada de forma err\u00f3nea<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"j392a1\" data-start=\"420\" data-end=\"456\">Cargo aplicado a habitaci\u00f3n incorrecta<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1yp5gai\" data-start=\"457\" data-end=\"494\">Error de registro en POS\/FRONT<\/li>\n<\/ul>\n<br>\n<p data-start=\"496\" data-end=\"673\"><strong data-start=\"496\" data-end=\"510\">Condici\u00f3n:<\/strong> Debe existir evidencia del error (voucher, folio, reporte de caja, auditor\u00eda).El empleado asumir\u00e1 10% del valor a devoluci\u00f3n, incluso podr\u00eda existir otro tipo d sanciones.<\/p>\n<p data-start=\"675\" data-end=\"807\"><strong data-start=\"675\" data-end=\"702\">Plazo m\u00e1ximo de solicitud:<\/strong> 5 d\u00edas calendario desde la fecha de pago o check-out, este plazo culmina con la entrega a Tesorer\u00eda.<\/p>\n<p data-start=\"809\" data-end=\"911\"><strong data-start=\"809\" data-end=\"835\">Plazo m\u00e1ximo de devoluci\u00f3n:<\/strong> Tesorer\u00eda generar\u00e1 la devoluci\u00f3n 5 d\u00edas despu\u00e9s de haber recibido la solicitud.<\/p>\n<br>\n<p data-start=\"918\" data-end=\"964\"><span role=\"text\"><strong data-start=\"923\" data-end=\"964\">2. Consumo no reconocido por el cliente<\/strong><\/span><\/p>\n<p data-start=\"965\" data-end=\"1014\">Incluye consumos registrados en todos los ambientes del hotel.<\/p>\n<p data-start=\"1016\" data-end=\"1150\"><strong data-start=\"1016\" data-end=\"1030\">Condici\u00f3n:<\/strong> Aplica \u00fanicamente cuando el hotel no cuente con evidencia v\u00e1lida del cargo (firma, voucher, comanda, respaldo del sistema).<\/p>\n<p data-start=\"1152\" data-end=\"1282\"><strong data-start=\"1152\" data-end=\"1179\">Plazo m\u00e1ximo de solicitud:<\/strong> 5 d\u00edas calendario desde la fecha de pago o check-out, este plazo culmina con la entrega a Tesorer\u00eda.<\/p>\n<br>\n<p data-start=\"1289\" data-end=\"1330\"><span role=\"text\"><strong data-start=\"1294\" data-end=\"1330\">3. Reserva no utilizada (No Show)<\/strong><\/span><\/p>\n<p data-start=\"1331\" data-end=\"1371\"><strong data-start=\"1331\" data-end=\"1346\">Excepciones:<\/strong> Procede devoluci\u00f3n \u00fanicamente cuando:<\/p>\n\n<ul data-start=\"1372\" data-end=\"1615\">\n \t<li style=\"list-style-type: disc;\" data-section-id=\"13in6vg\" data-start=\"1372\" data-end=\"1418\">Exista error de registro por parte del hotel.<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"jx5mtr\" data-start=\"1419\" data-end=\"1570\">La tarifa flexible es reembolsable hasta 48 horas antes del d\u00eda de llegada, el empleado asumir\u00e1 10% del valor a devoluci\u00f3n, incluso podr\u00eda existir otro tipo d sanciones.<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1nquao2\" data-start=\"1571\" data-end=\"1615\">Fuerza mayor comprobable (caso documentado).<\/li>\n<\/ul>\n<br>\n<p data-start=\"1617\" data-end=\"1677\"><strong data-start=\"1617\" data-end=\"1644\">Plazo m\u00e1ximo de solicitud:<\/strong> 24 horas posteriores a la fecha de llegada.<\/p>\n<p data-start=\"1679\" data-end=\"1740\"><strong data-start=\"1679\" data-end=\"1704\">No procede devoluci\u00f3n<\/strong> cuando la reserva se encuentra garantizada.<\/p>\n<br>\n<h4 data-section-id=\"zyf81y\" data-start=\"1747\" data-end=\"1790\"><span role=\"text\">CASOS EN LOS QUE NO PROCEDE DEVOLUCI\u00d3N<\/span><\/h4>\n<ul data-start=\"1791\" data-end=\"2040\">\n<br>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"25h1cs\" data-start=\"1791\" data-end=\"1830\">Tarifas No Reembolsables o de Promoci\u00f3n<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"175t3yz\" data-start=\"1831\" data-end=\"1915\">Reclamos fuera del plazo establecido sin justificaci\u00f3n documentada<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1trdjx6\" data-start=\"1916\" data-end=\"1976\">Reclamos sin sustento con evidencia v\u00e1lida del hotel.<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"zx9dn\" data-start=\"1977\" data-end=\"2040\">Cancelaci\u00f3n fuera de tiempo seg\u00fan condiciones de reserva aceptadas<\/li>\n<\/ul>\n<br>\n<h4 data-section-id=\"23ej7t\" data-start=\"2047\" data-end=\"2088\"><span role=\"text\">FORMA DE DEVOLUCI\u00d3N (MEDIO DE PAGO)<\/span><\/h4>\n<br>\n<p data-start=\"2089\" data-end=\"2164\">La devoluci\u00f3n se realiza por el mismo m\u00e9todo de pago original, seg\u00fan corresponda:<\/p>\n<ul data-start=\"2165\" data-end=\"2313\">\n \t<li data-section-id=\"hpgsbz\" data-start=\"2165\" data-end=\"2217\"><strong data-start=\"2167\" data-end=\"2176\">Tarjeta:<\/strong> reverso POS \/ reembolso a la misma tarjeta.<\/li>\n \t<li data-section-id=\"13i4ibt\" data-start=\"2218\" data-end=\"2313\"><strong data-start=\"2220\" data-end=\"2238\">Transferencia:<\/strong> devoluci\u00f3n a la misma cuenta origen ( se deber\u00e1 adjuntar certificado bancario)<\/li>\n<\/ul>\n<br>\n<h4 data-section-id=\"1xesc21\" data-start=\"2320\" data-end=\"2340\"><span role=\"text\">APROBACIONES<\/span><\/h4>\n<br>\n<p data-start=\"2341\" data-end=\"2382\">Gerencia General + Contralor\u00eda<\/p>\n<br>\n<h4 data-section-id=\"1efp1u3\" data-start=\"2389\" data-end=\"2418\"><span role=\"text\">DOCUMENTOS OBLIGATORIOS<\/span><\/h4>\n<br>\n<p data-start=\"2419\" data-end=\"2444\">Toda devoluci\u00f3n debe incluir:<\/p>\n<ul data-start=\"2445\" data-end=\"2593\">\n \t<li style=\"list-style-type: disc;\" data-section-id=\"7pzz6y\" data-start=\"2445\" data-end=\"2486\">Copia de factura \/ folio \/ voucher POS<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1gwb6fk\" data-start=\"2487\" data-end=\"2567\">Carta de Solicitud del cliente (correo o formato interno) con todos los datos.<\/li>\n \t<li style=\"list-style-type: disc;\" data-section-id=\"1dniukz\" data-start=\"2568\" data-end=\"2593\">Evidencia del error<\/li>\n<\/ul>\n<br>\n<p data-start=\"2595\" data-end=\"2698\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"2595\" data-end=\"2604\">Nota:<\/strong> No se procesar\u00e1 ninguna devoluci\u00f3n sin validaci\u00f3n de Auditor\u00eda Nocturna y Contralor\u00eda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2731499 elementor-widget elementor-widget-spacer\" data-id=\"2731499\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Hotel Policies Data Processing Policy Lodging Policy Cancellation Policies Learn about our Data Processing Policy. The Policy grants the data&#8230; <span class=\"knsl-el-more\"><a href=\"https:\/\/goquitohotel.com\/es\/politicas-hotel\/\" class=\"knsl-btn\">Read more<span class=\"screen-reader-text\">Read more&nbsp;Hotel Policies<\/span><\/a><\/span><\/p>","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-6066","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GO Quito Hotel Policies | Terms &amp; conditions for your stay<\/title>\n<meta name=\"description\" content=\"Read our hotel policies. 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