0%
Learn about our Data Processing Policy.
The Policy grants the data subject the rights to which they are entitled and sets out the controls that ensure the privacy of their information as its owner. It informs them of the processing activities to which their data will be subject and describes its lifecycle (collection, retention, circulation, use and/or exploitation, and final disposal). It also enables them to identify the communication channels with the responsible entity to manage requests related to their information, as well as to submit complaints if necessary.
The entity adopts this Policy as a commitment to the data subjects.
GO Quito Hotel Accommodation Policies
Check-in: 3:00 PM.
Check-out: By 12:00 PM.
Early check-in:
Up to 2 hours early: Free, subject to availability.
More than 2 hours early: 50% of the room rate, subject to availability.
Late Check-out:
Until 6:00 PM: 50% of the room rate, subject to availability.
After 6:00 PM: 100% of the room rate, subject to availability.
TERMS AND CONDITIONS:
Rates
- All rates are quoted in USD, net, and non-commissionable.
- Rates are subject to availability and may change without notice until the booking is confirmed or payment is received.
Taxes and charges:
15% VAT: Exempt for foreign guests if the invoice is issued in their name. Local residents and companies (both local and foreign) must pay this tax.
10% Service Charge
Municipal Tax: $2.75 per room, per night
Additional guests:
A third adult (over 12 years old) incurs a $30 charge plus applicable taxes.
Children and extra bed policy:
- One child under 12 years old stays free when sharing a room with parents (maximum of one child per room).
- Extra beds (rollaway) are available for $50 per night, plus taxes, and subject to availability.
Included and optional services:
- Complimentary: Gym, pool, sauna, jacuzzi, and common areas.
- Additional fees apply: Spa services, laundry, and private airport transportation.
Payment policies:
- A valid credit card is required to secure all reservations.
- No-shows will incur a charge equivalent to one night’s stay.
- During high-occupancy periods, full payment may be required in advance.
Payment methods:
Payments can be made via bank transfer, credit card, or company guarantee letter (subject to credit approval).
Group booking conditions
A final guest list must be provided 2 weeks before check-in and include:
- Full names
- Passport numbers
- Nationalities
- Dates of birth
- Room assignments
- Contact information
- Special requests
Reservation changes must be requested in writing at least 7 days before check-in. Charges may apply.
By confirming your reservation, you agree to Go Quito Hotel’s terms and conditions. Please note that these conditions may change. For the latest version, visit our website www.goquitohotel.com
For further information or assistance, please get in touch with us.
GO Quito Hotel Cancellation Policies
OBJECTIVE
To establish clear guidelines for managing returns, refunds, and charge adjustments, ensuring internal control, document traceability, and timely customer service at GO Quito Hotel.
CASES WHERE REFUNDS DO APPLY
1. Incorrect Charge / Payment Error
- Duplicate charge (double debit or double billing)
- Incorrect amount
- Incorrect rate applied
- Charge applied to the wrong room
- POS/Front Desk registration error
Condition: There must be evidence of the error (voucher, folio, cashier report, audit). The employee will assume 10% of the refund value, and additional sanctions may apply.
Maximum request period: 5 calendar days from the payment date or check-out date. This period ends upon submission to Treasury.
Maximum refund period: Treasury will process the refund within 5 days after receiving the request.
2. Unrecognized Charges by the Guest
Includes charges registered in all hotel outlets.
Condition: Applies only when the hotel does not have valid evidence of the charge (signature, voucher, order slip, system record).
Maximum request period: 5 calendar days from the payment date or check-out date. This period ends upon submission to Treasury.
3. Unused Reservation (No Show)
Exceptions: Refunds apply only when:
- There is a registration error by the hotel.
- The flexible rate is refundable up to 48 hours before arrival; the employee will assume 10% of the refund value, and additional sanctions may apply.
- Verifiable force majeure (documented case).
Maximum request period: 24 hours after the arrival date.
Refund does not apply when the reservation is guaranteed.
CASES WHERE REFUNDS DO NOT APPLY
- Non-refundable or promotional rates
- Claims submitted after the established deadline without documented justification
- Claims without support when the hotel has valid evidence
- Late cancellations according to accepted booking conditions
REFUND METHOD (PAYMENT METHOD)
Refunds will be processed using the original payment method, as applicable:
- Card: POS reversal / refund to the same card
- Bank transfer: Refund to the same originating account (bank certificate must be attached)
APPROVALS
General Management + Comptroller’s Office
REQUIRED DOCUMENTS
All refunds must include:
- Copy of invoice / folio / POS voucher
- Customer request letter (email or internal format) with complete information
- Evidence of the error
Note: No refund will be processed without validation from Night Audit and the Comptroller’s Office.