Hotel Policies

1. Eligibility and Scope of the Agreement

The reservation constitutes an accommodation agreement between the reservation holder and GO Quito Hotel. The reservation will be considered confirmed only when the guest receives written confirmation from the hotel or from the corresponding authorized booking channel.

Guests must be at least 18 years old to make a reservation and stay at the hotel without an accompanying adult.

The reservation holder is responsible for:
• The conduct and safety of their companions and visitors
• The accuracy of all information provided to the hotel
• All payments, consumptions and charges generated during the stay

2. Rates and Taxes

Rates are expressed in United States dollars (USD), are net and non-commissionable.

Rates may vary until the reservation has been confirmed and guaranteed by the hotel. The hotel may correct evident errors in rates, availability or system entries before the service is provided, by informing the guest in a timely manner.

Current taxes and charges:
• Service charge: 10%
• DMQ Tourism Facilities and Services Fee: USD 2.75 per room, per night
• VAT: 15%. Foreign guests whose stay in Ecuador does not exceed 90 days are exempt from VAT, provided that the invoice is issued directly in their name.

Any change in dates, number of guests, room type or other modifications may result in adjustments to the applicable rates.

3. Payments, Deposits and Guarantees

A valid credit card is required to guarantee the reservation.

During high seasons or for certain rates and promotions, the hotel may request full prepayment.

At check-in, the hotel will place a pre-authorization on the credit card to cover consumptions, pending charges, damages or extraordinary cleaning. The release of unused amounts will depend on the processing times of the issuing bank.

If a company or third party guarantees the reservation and does not make the payment, the reservation holder will be responsible for the outstanding amount.

Accepted payment methods:
• Credit card
• Bank transfer
• Corporate credit, provided it has been previously approved by GO Quito Hotel
• PayPal
• Cash

4. Cancellations, No-Show and Modifications

Cancellation and modification policies may vary depending on the season, promotion or booking channel used. When a reservation is made through agencies, operators, digital platforms or other intermediaries, additional conditions from the corresponding channel may apply.

• • Cancellations made within the period allowed by the rate will not generate a charge.
  • In case of no-show, one night’s stay will be charged.
  • Early departure may result in the charge of the remaining nights, according to the confirmed rate.

Non-refundable rates do not allow cancellations, modifications or refunds. Any cancellation or modification must be requested in writing and will only be valid once confirmed in writing by the hotel.

5. Check-in, Check-out and Room Assignment

• • Check-in: from 15h00
  • Check-out: until 12h00

Early check-in:
• Before 10h00: full room rate
• Between 10h00 and 12h00: 50% of the room rate
• Between 12h00 and 15h00: USD 20 plus taxes and service charge, subject to availability

Late check-out:
• Until 18h00: 50% of the room rate
• After 18h00: 100% of the room rate

Room assignment is subject to operational availability.

Preferences regarding room number, view, floor, proximity between rooms or specific room features will be accommodated subject to availability.

6. Occupancy and Visitors

A King Room may accommodate up to 2 adults and 1 child under 12 years old sharing a bed with their parents.

A Double Queen Room may accommodate up to 2 adults and 2 children under 12 years old.

An additional person aged 12 or older, in any room type, will generate a surcharge of USD 37 plus taxes per night.

An extra bed has a cost of USD 50 plus taxes per night, subject to availability and hotel confirmation.

All visitors must register at reception. The hotel will request identification from visitors and may restrict entry for reasons of security, capacity, operation or guest tranquility.

Parties and activities that exceed the maximum permitted occupancy of the room are not allowed.

7. Pets

Dogs are allowed only in Dog-Friendly rooms, with an additional charge of USD 50 per night, and only in the designated areas of the hotel: lobby and rooftop.

GO Quito Hotel has two rooms designated for guests staying with pets. These rooms will be assigned according to availability at the time of reservation or check-in.

The reservation holder is responsible for the care, behavior and hygiene of the pet, as well as for any damage, dirt or disturbance the pet may cause during the stay.

Any damage will be covered by the guarantee or pre-authorization registered at check-in.

The hotel may request the removal of the pet if its presence affects the operation of the hotel or the tranquility of other guests.

8. Wellness Areas

Children under 12 years old must always be accompanied by a responsible adult in the pool area.

Access to the spa, gym, sauna and hot tub is permitted only for guests over 18 years old.

Use of all these facilities is under the guest’s responsibility and must comply with the safety and coexistence rules indicated by the hotel.

9. Parking

Parking is a service subject to availability.

The hotel is not responsible for damage, theft or loss of vehicles or objects stored inside them, including those caused by third parties.

10. Third-Party Services

The hotel is not responsible for services provided by third parties, even when such services have been coordinated, managed or recommended by the hotel.

11. Conduct and Safety

Smoking or vaping is prohibited in the rooms and in any indoor area of the hotel.

Failure to comply will generate a charge of USD 500 for special cleaning and deodorization.

Any negligent, illegal or aggressive conduct, or any behavior that affects the safety or tranquility of other guests or hotel staff, may result in the immediate termination of the stay, without the right to a refund.

The entry, storage or use of objects or substances considered dangerous or prohibited under current regulations is not allowed.

12. Belongings and Damages

The guest is responsible for the care of their belongings. Guests are advised to use the safe available in the room for valuable items.

The hotel is not responsible for personal items that are forgotten, lost or stolen on the premises.

The guest must assume the corresponding charges in case of:
• Damage to hotel property or equipment
• Losses caused in the room or common areas
• Extraordinary cleaning due to improper use of the spaces
• Unauthorized removal of amenities or any item belonging to the hotel

13. Group Reservations

Reservations that include 10 or more rooms are considered group reservations. Group reservations may be subject to specific commercial conditions, deposits, payment schedules, cancellation policies, room reduction policies and penalties, as established in the corresponding proposal, agreement or confirmation.

The organizer must send the final guest list at least two weeks before check-in, including the following information:
• Full names
• Nationality
• Date of birth
• Room assignment
• Contact information
• Special requests, if applicable

Any modification must be requested in writing at least seven days before check-in.

Additional charges may apply for later changes or operational requirements.

14. Force Majeure

The hotel will not assume additional responsibility or offer refunds or compensation for circumstances beyond its control that prevent or affect the normal provision of service, including:
• Natural disasters
• Pandemics
• Government provisions or restrictions
• Public utility failures
• Civil disturbances or disturbances caused by third parties
• Emergency situations that affect safety

15. Updates to the Terms and Conditions

GO Quito Hotel may update these Terms and Conditions when necessary. The applicable version will be the one in effect at the time the reservation is confirmed, except for changes required by law, competent authority or justified operational reasons.